Returns & Exchanges
At Monet's Pond, we want every piece to feel just right. If something isn't working for you, here's how we can help.
Returns
- Timeframe: Returns are accepted within 7 days of delivery.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Right to Refuse: We may decline returns if items appear worn, washed, damaged, or altered — unless they arrived to you that way.
- Return Fee: None. Returns are free.
- Refund Eligibility: Refunds are offered only for defective or incorrect items. To raise a refund claim, please share a clear unboxing video with us via email.
- Refund Method: Refunds are issued as store credit to your Monet's Pond wallet, sent via email.
Exchanges
- Timeframe: Exchanges are accepted within 7 days of delivery.
- Exchange Fee: A ₹100 reverse shipment charge applies per item exchanged. This fee is waived if we delivered an incorrect item.
- Price Difference: If your new item costs more, the difference is payable upfront via a prepaid method. If it costs less, the balance is credited to your Monet's Pond wallet via email.
- Not Eligible for Exchange: Customized pieces and items purchased on sale.
- Exchange Limit: Each item can be exchanged up to 2 times.
How It Works
- Request: Email us at hello@monetspond.com to initiate a return or exchange.
- Approval: Our Customer Experience Team will review and respond to your request, typically within 48 hours.
- Pickup: A reverse pickup is arranged only after confirmation from our team.
- Packaging: Please repack the item just as it arrived — original packaging, tags, and all.
- Store Credit Purchases: Orders placed using store credit are eligible for exchange only.
Cancellations
- Orders can be cancelled within 24 hours of being placed.
- Refunds for cancellations are issued as store credit to your Monet's Pond wallet via email.